Anti-Social Behaviour Manager

ASB Manager 6 month contract 3 days per week in office (West London) Parking and free and a permit is provided by the council. Overseeing a team of 5 ASB officers to ensure that cases are being completed to a high standard.

Location:

Region: London
Country: Canada

Role:

  • Industry: Local Authority
  • Job Type: Contract / Freelance
Rate: £30 - £35 per hour

Application Details:

Start Date: ASAP
Expiry Date: 15/11/2024
Job Reference: 110724asb_1729268323

Anti-Social Behaviour Manager

  • Ensure the ASB Officers are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
  • Provide guidance and support to ASB Officers to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
  • Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers.
  • Work with local partner agencies to ensure an effective multi agency response to serious or persistent problems of ASB and tenancy fraud.
  • Developing and supporting effective working practices and cross team collaboration particularly in respect to the local delivery of ASB services and tenancy enforcement action.
  • Providing guidance and support to ASB Officers on more complex cases, using experience in ASB to make key decisions on initial actions particularly high risk cases.
  • Building a high level of individual and team knowledge and expertise in areas of ASB to ensure a consistently high standard of service delivery and instil a culture of continuous improvement.
  • Ensure ASB Officers are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
  • Lead and motivate the ASB Team through monthly 1:1 meeting, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.

ESSENTIAL REQUIREMENTS INCLUDE:

  • Minimum of 12 months recent experience in a similar team leading/supervisory role, or context and ideally within a public sector organisation.
  • Extensive knowledge of best practice in tackling ASB.
  • Significant experience of achieving successful outcomes in managing ASB.
  • Demonstrable achievement in developing a team to build team competence and performance A good understanding of good practice in managing tenancy fraud and key legislation.
  • Excellent communication skills, able to adapt approach to the audience.

g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

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L&D Team

We are very lucky that g2 recruitment see Learning and Development as a vital part of a consultants journey which is why we have 4 people in the team who you will work very closely with from day 1 in your career. The team are on hand to guide you through your career at all levels and provide extra support working closely with the management team to give all consultants the best chance of success.  

Our Three Pillars of Training

Academy:
Week 1 is a series of remote sessions to learn all things systems, followed by a 1 week academy process which is a mixture of classroom and deskside this will be in one of our UK offices and usually consists of 3-8 other consultants all starting their journey together.

Experienced Modules:
These are a variety of sessions curated by us designed to support consultants as they are progressing through the career ladder, the aim is to ensure consultants at all levels have access to L&D.

Junior Management Programme:
Ran by our head of L&D this programme is designed to support junior managers as they start their management career. This involves things like personal branding, time management and ends in a business plan which is presented to members of the Exec board and senior management team.

Jaz123
Jaz D’Avola
Head of Learning & Development

Jaz joined g2 Recruitment in 2013.

She now leads our Learning and Development programme, transferring the knowledge and wisdom she learnt as a recruiter to the new generation of talent.

Imani
Imani WIlliams
Learning and Development Consultant

Imani joined g2 Recruitment in 2022.

His role involves developing individuals in all areas of the business, varying from inducting and onboarding consultants to working with them 1 to 1 to identify areas of development.  He aids with growth of L&D across the business, watching consultants experience and develop.

Meghan1
Meghan Mcloughlin
Learning and Development Consultant

Meghan joined g2 in 2023 as an L&D consultant, Working in recruitment for 6 years, her role is to  help consultants at all levels to upskill and focus on development points. This could be anything from sales calls or candidate calls to organisation improvements.

Kane Gray
Systems & Academy Trainer

Kane joined g2 in April 2023 as an Academy & Systems Trainer.

His role involves teaching the consultants that are new to the company the foundations of recruitment and our systems before then helping them to upskill in areas specific to each consultant. Working closely with different consultants and watching them implement the feedback, apply it, and then benefit off the back of it.

Candidates

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Clients

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