Housing Officer

As a Neighbourhood Officer, you will assist the housing officer in providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.

You will be assisting with investigations and responding to public liability claims, complaints and enquiries to provide reports to the housing officer using relevant case management systems. You will deliver a responsive tenancy management within the patch given by carrying out visits, surveys and inspections supporting enforcement actions. Appropriate action will need to be taken when tenancy conditions have been breached including, recognising and reporting potential housing fraud and acting on outcomes/actions

You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.

uses approaches like prevention, early intervention, education and enforcement to comply with tenancy conditions and management policies and procedures - knowledge regarding the Crime & Disorder Act, ASB Act, regulatory codes, guidance and professional practice is desired.

What you'll need to succeed
You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role, good case management, planning and organising skills. An ability to undertake risk assessments and implement/monitor safe working practice is required.

It is also important to have an understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision and employment.

In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.